Shipping Policy

Delivery time may differ from order to order because every shipment travels through different transportation routes and is affected by various logistical and environmental conditions. In most normal situations, customers can expect their packages to arrive within approximately ten to twenty business days after the order has been confirmed and shipped. Business days refer to regular working days and generally exclude Sundays, public holidays, and days impacted by severe weather warnings such as tropical cyclone alerts. The estimated delivery window reflects the usual processing and transportation time, but it should be understood as a guideline rather than a guaranteed delivery date.

During special promotions, seasonal campaigns, or times when order volumes increase significantly, deliveries may require additional time beyond the typical estimate. When demand rises sharply, fulfillment centers and transportation partners may experience higher workloads, which can slow down processing and shipping operations. Although every reasonable effort is made to maintain efficient delivery schedules, customers are advised to anticipate slightly longer transit times during these busy periods.

Orders are processed according to the shipping information provided during checkout. Once the order has been confirmed and prepared for dispatch, the delivery details are considered final. Because of this, requests to modify the shipping address after confirmation generally cannot be accommodated. Customers are strongly encouraged to carefully review all shipping details before placing an order to ensure the accuracy and completeness of the address information. Providing precise and correct delivery information helps prevent delays, failed deliveries, or the return of packages caused by incorrect or incomplete addresses.

A variety of circumstances may influence the time required for an order to reach its destination. Adverse weather conditions, particularly severe storms or transportation disruptions, can interfere with shipping routes and carrier operations. High order volumes associated with promotional events or large sales may also extend delivery timelines. In some cases, delays may occur when the address supplied during checkout contains errors, is incomplete, or is located in an area that is difficult for delivery carriers to access. Additionally, if one or more products included in an order become unavailable due to inventory shortages after the order has been placed, the support team may contact the customer to explain the situation and arrange a cancellation and refund when appropriate.

All eligible orders are shipped with free delivery, and no minimum purchase amount is required to qualify for this benefit. The free shipping offer applies to the locations currently served by the shipping network. When a delivery attempt cannot be successfully completed, the shipping carrier may schedule another attempt to deliver the package. If two delivery attempts are unsuccessful and the recipient cannot be reached, the order may be automatically canceled and the payment will be refunded to the original method used for the purchase. To reduce the possibility of missed deliveries, customers are encouraged to follow shipment updates and remain aware of the expected delivery timeframe.

Customers can review the progress of their shipment at any time by accessing the order tracking feature available on the website. Tracking updates allow customers to monitor important stages such as order processing, dispatch confirmation, and movement through the carrier’s transportation system. Although tracking information helps provide visibility throughout the shipping process, occasional delays in status updates may occur due to reporting schedules used by shipping partners.

There are certain situations in which an order may not be able to proceed to shipment. This can happen if the product ordered is no longer available at the time the order is being processed. Shipping may also be restricted when the delivery location is in a remote region that cannot be served by current transportation partners. In addition, deliveries cannot be completed to PO Box addresses because physical delivery confirmation is required. Orders may also be delayed or canceled if there are issues with payment authorization or verification during the checkout process.

If a customer receives an item that does not match the product ordered, assistance is available to help resolve the issue through the return and refund process. When the incorrect size is received, the original item may be returned and the customer may place a new order for the correct size. If a shipment has not arrived within the estimated delivery window, customers are advised to first check the tracking information to review the latest status of the package. Should further assistance be necessary, support is available through email at [email protected]. Every delivery concern will be reviewed carefully so that appropriate guidance and solutions can be provided in a timely and fair manner.